Technical Support

Get help with your deployed Helikai AI services and offerings here.

You can fill out our support form for assistance with any inquiries or issues.

Depending on your Support Plan, we typically respond to support requests based on the following SLAs:

Basic Support: Within 24 hours during business days

Enterprise Support: Within 6 hours everyday

Depending on your Support Plan, we typically respond to support requests based on the following SLAs:

Basic: Monday - Friday, 8:00am - 5pm (Mountain Time, US)

Enterprise: 24 (hours a day) x 7 (days a week) x 365 (all year)

Yes, you will receive a confirmation email with a tracking number for your support request.

Please include your contact details and a description of the issue. We will follow up for any relevant screenshots, error codes, or other files.