Technical Support
Get help with our deployed Helikai AI services and offerings here.
Support FAQs
How can I get support?
You can fill out our support form for assistance with any inquiries or issues.
What is your response time?
Depending on your Support Plan, we typically respond to support requests based on the following SLAs:
Basic Support: Within 24 hours during business days
Enterprise Support: Within 6 hours everyday
Where can I find resources?
Our website will be adding a Resources Section with documentation, tutorials, and guides to help you get started (TBD).
Is support available 24/7?
Depending on your Support Plan, we typically respond to support requests based on the following SLAs:
Basic: Monday - Friday, 8:00am - 5pm (Mountain Time, US)
Enterprise: 24 (hours a day) x 7 (days a week) x 365 (all year)
Can I track my request?
Yes, you will receive a confirmation email with a tracking number for your support request.
What information should I provide?
Please include your contact details and a description of the issue. We will follow up for any relevant screenshots, error codes, or other files.
