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Technical Support

Get help with your deployed Helikai AI services and offerings here.

Support FAQs

How can I get support?

You can fill out our support form for assistance with any inquiries or issues.

For additional support, contact: 208-450-3622

What is your response time?

Depending on your Support Plan, we typically respond to support requests based on the following SLAs:

Basic Support: Within 24 hours during business days

Enterprise Support: Within 6 hours everyday

Is support available 24/7?

Depending on your Support Plan, we typically respond to support requests based on the following SLAs:

Basic: Monday - Friday, 8:00am - 5pm (Mountain Time, US)

Enterprise: 24 (hours a day) x 7 (days a week) x 365 (all year)

Can I track my request?

Yes, you will receive a confirmation email with a tracking number for your support request.

What information should I provide?

Please include your contact details and a description of the issue. We will follow up for any relevant screenshots, error codes, or other files.